How long does my order take to ship?
Processing times vary by product and availability. Pre-order hair typically requires additional processing time before shipping. Once your order ships, tracking information will be provided.

Do you offer international shipping?
Yes. International shipping is available to select destinations. Shipping rates and delivery times are calculated based on location.

What is your return policy?
Due to the hygienic nature of hair extensions, all hair sales are final.

Please review your order carefully before purchasing. If there is an issue with your order upon arrival, contact us as soon as possible so we can assist.

Can I exchange hair?
For hygiene reasons, opened, worn, altered, washed, coloured, or installed hair cannot be returned or exchanged.